Return and Refund Policy
At Cakiozen, we strive to provide our customers with the best quality cakes. And we are also here to offer the best possible service. However, we understand this very clearly. There may be occasions where you may need to return a product. Or maybe you want to seek a refund. Here is our Return and Refund Policy. This is something that outlines our procedures and guidelines. We have mentioned our ways of handling returns, exchanges, and refunds.
Eligibility for Returns and Refunds
- We actually accept returns and offer refunds. Or we can also provide exchanges. However, take care to know this.
- The product must be in its original condition and unused.
- The return request must be made within [a few hours of receiving the product.
- The reason for the return must be valid, such as product defects, damage during shipping, or order inaccuracies on our part.
Return Process
Do you want to go ahead with an actual return? Here is what you will need to do. Please contact our customer service team. And you should actually do it within the specified timeframe. This is to request a return authorization. You may be asked to provide details. Like, say your order number, product information, and reason for the return. Once your return request is approved here is what happens. We will provide you with further instructions on how to proceed.
Refund or Exchange Options
Now this depends on the nature of your return request. And it is also as per product availability. We offer the following options:
Refund: If eligible, you may receive a full or partial refund to the original payment method used for the purchase. Refunds are processed after receiving the order. We will also be inspecting the returned product.
Exchange: If the product is defective or damaged, we may offer a replacement product of equal or comparable value at no additional cost to you.
Return Shipping and Handling: Customers are totally and completely responsible for the cost of the price that is paid for the return shipping. This will be unless the return is due to product defects. Or say there is damage during shipping. Or if there are order inaccuracies on our part.
Non-Returnable Items
Certain products are non-returnable. And these are also non-refundable. Now these include but not limited to:
- Customized or personalized cakes
- Items that have been opened or consumed
- Products that have been tampered with or altered in any way
- Items purchased during clearance or promotional sales
Customer Satisfaction Guarantee
At Cakiozen, customer satisfaction is our top priority. Are dissatisfied with your purchase for any reason? Then please contact us immediately. Rest assured that we will do our best. We will do it to resolve the issue. And trust me it will be to your satisfaction. Your feedback is very important to all of us. And this also helps us improve. We will then better our products and services.
Contact Us
Do you have any questions? Do you feel there are any concerns? Do you have requests? And is it regarding our Return and Refund Policy? Then please don't hesitate. You should go ahead to contact our customer service team. We're here to assist you. And trust us that we will ensure that your experience with Cakiozen is a positive one.
Updates to Policy
We basically reserve the right to update or revise our Return and Refund Policy. We can do it at any time without prior notice. Any changes will be effective immediately. Once these are posted on our website.
